Job Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Company   

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do. People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

 

The Team   

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform, and our portfolio of solutions.

 

The Role

As the Senior Director, (CrWF) & Platform (AMS Leader) you will play a pivotal role in driving services sales and managing delivery execution across AMS. You will be responsible for overseeing successful solution delivery across all AMS CrWF customers, fostering deep and meaningful customers relationships, and maximizing business opportunities within the region.

 

What you get to do in this role:

• Develop and execute against the AMS business plan, including strategy for growth and market penetration, competitiveness, and differentiation via Creator Workflow solutions.
• Lead the development and execution of sales strategies, including portfolio management, to achieve regional revenue targets.
• Collaborate with cross-functional teams to ensure successful implementation and expansion of ServiceNow solutions.
• Provide active and visible leadership and guidance to a team of ServiceNow professionals.
• Cultivate and maintain strong relationships with existing and potential clients.
• Stay abreast of industry and regional trends along with development of new business opportunities.
• Drive customer satisfaction by delivering high-quality solutions and exceptional service and execute with customer centricity as a core value.
• Monitor and analyze delivery execution performance metrics to identify areas for improvement.
• Develop and implement initiatives to enhance operational efficiency and effectiveness.
• Build and nurture relationships with internal stakeholders through partnership for joint goals.
• Engage and build meaningful relationships with senior leadership or even CXO roles to support discussions related to their adoption roadmap.
• Promote continuous improvement practices for delivery/engagement.
• Enable and mentor members of the ServiceNow delivery team and partner ecosystem.
• Collaborate to identify, develop, and maintain partners that align with our Partner Strategies.
• Up to 50% travel annually, driven by customer needs and internal meetings.

Qualifications

 

• 15+ years of leadership experience in a professional services organization with prior background in one (or more) of the following roles (required):
  • PMO Leader, Program/Project Management
  • Product Management
  • Services or Solution Sales
  • Consulting
  • Process Engineering
• 15+ years of consulting experience across complex, global organizations.
• Prior experience and knowledge of the competitive landscape around LCAP Platforms and PaaS solutions
  • Salesforce, Pega, Unqork, Outsystems
  • Boomi, SnapLogic, MuleSoft
  • GenAI, LLM’s, Machine Learning
• Experience in leading and mentoring a team of fifty or more employees. 
• Experience designing and developing service capabilities and developing & building on service portfolios. 
• Experience supporting a rapidly iterating, expanding, and diverse portfolio of solutions
• Proven ability to influence and consult successfully across enterprise software solutions, and/or Digital Transformations.
• Experience working with service channel organizations and their partners.
• Strong experience and capability to speak to customer leaders (including CXO roles) to extract outcome expectations through the lens of the relevant industry vertical, and to influence their thinking and directions.
• ServiceNow Platform technical experience or certifications will be given extra consideration.
• A passion for technology in both consumer and commercial domains.
• Highly motivated, driven, and passionate about the intersection of technology and business challenges. 
• Dedication and commitment to customer success.
• A determination to make things better each day.
• Strong people development, including coaching and mentoring for management, business and technical roles.
• Ability to learn, understand and maintain knowledge of complex technical solutions and present these concepts comprehensively and concisely.
• Ability to interface and develop relationships with other ServiceNow departments, particularly Product Management, Product Development, Product Marketing, Training, Sales, Presales and Enablement teams.
• Excellent oral, listening, and written communication skills, including presentation, facilitation, and public speaking skills.
• Ability to interact with and influence a wide range of employees, including executive management and entry-level personnel across many ServiceNow departments.
• Ability to drive deliverables and results, which involve people who do not directly report to you.
• Strong organizational and time management skills.
• Travel required up to 50%.

 

For positions in California (outside of the Bay Area), we offer a base pay of $190,900 - $343,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as

qualifications

, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for

additional information

.

Additional Information

Work Personas 

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . 

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Job Tags

Full time, Remote job, Flexible hours,

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