Job Description

Establishes, coordinates, and administers all Spa & Salon operations, procedures, and processes, including retail shop & Fitness Center. Manages, supervises, and coordinates all Spa Team Members activities & duties. Oversee budgets and services. The Spa Manager is the point person for all aspects of the Spa & Salon at Graton Resort & Casino. The position is responsible for planning and executing the Spa experience, marketing, and administration. Coordinates all aspects of the Spa to maximize Guests & Team Members satisfaction.

Essential Functions:

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Recruiting, training, and developing Spa & Salon Team Members to deliver the highest quality luxury spa experience.
• Develops and coordinates all necessary Spa & Salon supplies and operating necessities.
• Supervise Spa & Salon Team Members to ensure established standard operating procedures and policies are followed.
• Maximize revenue through building a loyal guest base.
• Manage expenditures to ensure operation within the budget limitations.
• Communicate to the Director of any Team Members or service concerns, and any budget variances that will affect Spa & Salon operations.
• Contribute and assist all other departments of Graton Resort & Casino as necessary.
• Manage all Spa & Salon product inventories for treatments and retail. Administer monthly products inventories according to already established Graton Resort & Casino policies.
• Coordinate all Spa & Salon retail packages & deliveries with inventory control department.
• Establishes annual strategic plan in cooperation with Director to maximize revenue and profit potential for the Spa & Salon outlet.
• Performs special projects and other responsibilities as assigned. Participates on task forces and committees as requested.
• Demonstrates positive leadership characteristics that inspire Team Members to meet and exceed standards and supports Graton Resort & Casino’s culture.
• Perform any and all duties as assigned.

Requirements

• Ability to provide and teach exceptional customer service.
• Create and maintain relationships with residents, guests, visitors, and Team Members.
• Ability to step in and provide Spa services when necessary.

Education Experience

• Two (2) to three (3) years of employment in a management position in this or another company.
• Experience in Spa & Salon management
• Required Position Skills
• Leadership/Ethics
• Managing People
• Oral Communication
• Planning/Organizing
• Problem Solving
• Service Orientation
• Teamwork

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