Job Description

Our client is currently seeking an Office Manager - Healthcare

• Full-time Permanent position
• MUST have healthcare office management experience
• 3+ years in a management role
• Advanced knowledge of HIPAA guidelines, practices, and procedures.
• Flexible and willing to work at multiple locations.
• Comfortable managing a portfolio of at least 10 doctors.

Key Traits:

• Flexible and willing to work at multiple locations.
• Must have an ophthalmology background.
• Highly professional and articulate.
• Capable of managing 3-4 offices simultaneously; starting around 8 AM with no set hours.
• Experience with revenue above $5M.
• Able to work both independently and in a peer partner model.
• Comfortable managing a portfolio of at least 10 doctors.
• Skilled in onboarding new physicians.
• Proven track record in successful staff management.
• Demonstrates progressive career growth.
• Accountable and able to create and follow action plans.
• Achieves goals set by supervisors.
• Knowledgeable about practice openings, grand openings, closures, and relocations.
• Eligible for a 10% quarterly bonus for successful management.

Role and Responsibilities:

• Oversee day-to-day practice operations and administer policies and procedures.
• Manage office financials and optimize resource/budget use; handle petty cash.
• Oversee staff scheduling, time, and attendance (e.g., vacations, sick/personal time).
• Assess staffing needs regularly; interview, hire, and train new employees as needed.
• Ensure staff are familiar with job requirements, expectations, and safe use of facilities and equipment.
• Conduct annual employee performance reviews and provide ongoing coaching and mentorship.
• Conduct regular departmental and office staff meetings.
• Promote professionalism and superior customer service; develop process improvements.
• Manage accurate filing and organization of patient accounts/demographics.
• Ensure compliance with federal/state/local regulations (HIPAA, OSHA, etc.).
• Interface regularly with staff, physicians, patients, and other stakeholders.
• Stay updated on industry best practices and pursue continued personal education.
• Perform other duties as assigned.

Position Qualifications:

• Education: High School Graduate or GED required; BA/BS degree preferred.
• Experience: 3+ years in a management role; healthcare office management experience required.

Knowledge/Skills/Abilities:

• Experience with compliance with organizational policies, procedures, and systems.
• Advanced knowledge of HIPAA guidelines, practices, and procedures.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Proficient in MS applications (MS Project, Word, Excel, PowerPoint).
• Excellent written and oral communication skills; ability to communicate clear expectations.
• Superior organizational and time-management skills; ability to prioritize and delegate responsibilities.
• Skilled in evaluating the effectiveness of existing methods and procedures.
• Proficient in operating various office equipment and computer programs.
• Demonstrated ability to mentor and support staff professional development.
• Commitment to fostering an environment of collaboration, inclusion, and diversity.
• Ability to thrive in a fast-paced, dynamic organization.

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