Job Description

Job Title: ITSM ServiceNow Product Manager

Required Skills

The ITSM Product Manager will be a member of the Service Design team and focus on ownership of the ServiceNow product within the Managed Support Suite Technology (MSST) stack of tools and the Platform & Infrastructure Technology Stack. The ServiceNow Product Manager will be responsible for defining both strategic direction and tactical roadmap and features of the product understanding the tools landscape; generating product requirements; determining specifications and understanding costs / pricing for adoption ongoing maintenance and enhancements of the product. The Product Manager is expected to collaborate closely with the D&T Development and Infrastructure teams other CMSO organizations as well as teams external to CMSO (such as IT and Product organizations).


SDTI Product Manager detailed tasks:

• Understands the strategic direction of the CMSO organization and aligns the D&T product strategy & product roadmap to assist in the accomplishment of the CMSO vision.
• Assesses the present and future MSST products and Platform & Infrastructure Technologies by reviewing specifications and requirements and appraising new product ideas
• Assesses organizational needs by calling on internal operations teams along with external market research to evaluate the direction of service delivery and operations teams and their associated needs.
• Provides information for management by preparing shortterm and longterm product roadmaps and special reports and analyses; answering questions and requests.
• Introduces new products to the organization that will help drive efficiencies and automation by analyzing proposed product requirements and product development programs; preparing returnoninvestment analyses; establishing time schedules with development and infrastructure teams.
• Defines product business case/ROI for introduction of new products as well as any enhancement/feature requests introduced.
• Defines product requirements
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
• Backlog management & Feature prioritization
• Release management
• User adoption management
• Defines the what that the D&T Service Architecture Team will develop (how)
• Preferred Skills and Qualifications:
• Exceptional Strategic Thinking & Vision Skills
• Experiences of implementing ServiceNow product
• Knowledge of the ITIL Framework
• Strong Business and Technical Acumen
• Financial Savviness & Analysis
• Polished Presentation & Communication Skills
• Strong Influencing & Leadership Skills
• Strong Time Management and Organization Skills

• Work Site: Chicago IL

  Duration: 12 Months

  Expected Start Date: Immediate

  Number of Positions: 1

  Please send your responses back to

  About Solution IT

  Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle EBusiness Solutions based in Boston Massachusetts.

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