Job Description

Our business is to assist contractors with all of their HVAC needs.

Counter Sales Job Duties

• Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
• Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
• Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, and industry and store contacts.
• Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
• Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
• Develops good working relationships and rapport with customers. Greets regular customers by name.
• Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
• Follows company pricing and credit guidelines

• 2 or more years of experience in the HVAC industry or equivalent training
• High School diploma, GED, or equivalent training and experience.

Preferred Skills:

• Mechanical Aptitude or the ability to read and interpret technical documents effectively.
• General Knowledge of HVAC a plus.
• Experience with Microsoft Office including Word, Excel, and Outlook. (PowerPoint a plus.)
• Qualified applicants must be customer oriented and motivated with excellent verbal communication skills and strong phone skills. * Bilingual a plus
• Ability to analyze customer needs and to recommend a proper course of action.
• Ability to organize and prioritize assigned tasks, job projects, and deadlines.
• Must possess ability to keep abreast of product applications and technology trends.
• Ability to pass background check and drug screen.
• Must have valid driver's license with clean MVR - CDL not required
• Subject to pre-employment and random drug screening

Benefits

· Full benefits plus 401k

· Paid holidays, sick, and vacation

· Opportunity for advancement

Salary negotiable depending on knowledge and experience.

PIcdcc432ac187-30492-35570859

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