Job Description

Human Resources Operations Specialist

Full time, Day shift, 80 hours per pay period

Parkwest Overview:

Parkwest is West Knoxvilles premier medical facility and a top performing heart hospital. In addition to providing the areas leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21 Parkwest received recognition from as one of the Top 10 hospitals in Tennessee.

Position Summary:

Provides professional on site support for administration of human resources policies and programs for Covenant Health. Operates as team lead at facility level as applicable.

Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5386

• Advises managers/supervisors in resolving employee relations problems, disciplinary actions, and performance management issues. Serves as liaison between employees and leadership to resolve employee relations issues.
• Acts as special projects coordinator and leader on various HR projects as needed.
• Conducts training programs related to employee relations issues such as performance evaluation, disciplinary program, sexual harassment, etc.
• Participates in investigations and may draft responses to EEO or Tennessee Human Rights Commission charges.
• Conducts Integrity/Compliance investigations and reports findings.
• Responds to Tennessee Department of Employment Security Claims and represents Covenant Health on appeals.
• Conducts audit follow up regarding findings from Compensation, HRIS or Payroll audits.
• Evaluates and participates in preparing Human Resources for Joint Commission compliance (including development of annual report of competency and follow-up throughout the year to ensure that competency issues identified through the performance appraisal process are addressed).
• Ensures completion of Performance Evaluations and distributes notifications to managers regarding merit increase process and merit amounts.
• Conducts HR portion of new employee orientation program and may participate in presentation of Employee Education Day.
• Participates in analysis and development of human resource policies and procedures.
• Works closely with Workers Compensation and managers to identify light duty work, monitoring restrictions and accommodations.

Minimum Education:

Bachelors Degree or equivalent work experience combined with professional HR certification.

Minimum Experience:

Requires a minimum of five (5) years experience in human resources functioning in an HR Generalist capacity and includes direct responsibility/involvement in employee relations functions. Knowledge of legal issues related to employee relations. Computer skills required.

Licensure Requirement:

HR certification preferred.

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