Job Description

Come grow with us as the General Manager at the renowned Edith Macy Center located on a beautiful 400 acre property! Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, matching 401k, medical, dental, vision, and PTO, along with many other benefits. We are people focused with a CARE culture at the center of everything we do! Join us in creating exceptional guest experiences and enjoy being part of the Pyramid Global family.

Responsibilities: As the General Manager, you will be responsible for the overall operations, strategy, and growth of the conference center hotel. This role requires strong leadership, strategic thinking, and exceptional management skills to ensure the hotel and conference center's success in delivering exceptional guest experiences, maintaining operational efficiency, and achieving financial goals.

Strategic Leadership:

• Develop and execute a comprehensive strategic plan to drive the resort's growth and profitability.
• Identify market trends, customer preferences, and competitive landscape to make informed business decisions.
• Set long-term goals and objectives for the hotel and conferece center and work towards achieving them.

Team Leadership:

• Lead a diverse team of department heads and staff, fostering a collaborative and motivated work environment.
• Provide guidance, mentoring, and development opportunities to team members.
• Encourage teamwork and open communication across all departments.

Operations Management:

• Oversee all operational departments including banquets, conmference services, front office, housekeeping, food and beverage, and more.
• Ensure smooth day-to-day operations by implementing efficient processes and procedures.
• Monitor service quality to maintain the highest standards of guest satisfaction.

Financial Management:

• Create and manage the budget, allocating resources appropriately to various departments.
• Monitor financial performance, analyze variances, and implement corrective actions as needed.
• Drive revenue generation through strategic pricing, upselling, and innovative offerings.

Guest Experience:

• Foster a guest-centric culture throughout the resort, prioritizing personalized service and exceptional experiences.
• Address guest concerns and feedback promptly, striving for continuous improvement.
• Implement initiatives to enhance guest satisfaction and loyalty.

Facilities Management:

• Ensure the maintenance and enhancement of the resort's physical assets, including accommodations, amenities, and common areas.
• Willing to from within and be hands on and comfortable with the maintenance process.
• Implement sustainability initiatives to minimize the resort's environmental impact.

Regulatory Compliance:

• Stay updated on local and national regulations related to the hospitality industry and ensure the resort's compliance.
• Maintain health and safety standards for guests and staff.

Our Culture: Empowered to Make a Difference

• At Pyramid Global, we value, support, and recognize the unique contributions of each team member.
• Our culture fosters growth and collaboration, encouraging excellence and exploration in every role. We focus on delivering personalized, memorable experiences for our associates, guests, and communities.

• Develop and maintain good business and community relationships; support and participate in those business and community activities, which will benefit the property’s positioning.

Our Values: People First, Integrity, Excellence

• People First: A talented, diverse, and passionate team working together with respect.
• Integrity: Honesty and accountability to ourselves and colleagues.
• Excellence: Surpassing expectations through dedication and innovation.

• A proven track record as a successful leader as a hotel, conference center or resort General Manager or Managing Director role.
• A minimum of 7 years of hospitality experience showing progressive growth.
• A college degree or a combination of education and experience equivalent to a college degree, preferrably in Hospitality, or Travel & Tourism Management.
• Strong F&B knowledge.
• Renovation management experience preferred.

• Someone with experience working in a seasonal environment who can create strong revenue strategies and labor controls during the winter months.

• Exceptional leadership and communication skills.
• Problem-solving abilities and critical thinking skills.
• Creative and strong sales and marketing experience.
• The flexibility to adapt to varying shifts, including weekends and holidays.
• A commitment to maintaining a positive and organized work environment.

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