Job Description

Job Description - Position Overview

JOB TITLE – Service Technician

JOB LOCATION – NOVAIR North American Headquarters, North Tonawanda, NY

JOB SUMMARY – NOVAIR USA is seeking a Service Technician. The ideal candidate will provide installation and maintenance for industrial equipment in the field. Their duties include installation, troubleshooting and repairs. A successful Service Technician can adapt to a variety of work environments and quickly solve problems. Their main responsibility is to provide excellent customer service while maintaining equipment.

Specific roles and responsibilities include:

• Installing or upgrading equipment maintained by the company in various field locations.
• Configuring hardware and software components after installation.
• Performing routine maintenance on technology equipment.
• Testing equipment to troubleshoot the issues.
• Documenting installation and repairs.
• Maintaining all tools and equipment used during service calls.
• Teaching customers how to use equipment properly.
• Managing the stock of replacement parts and equipment.
• Ability to interact with various groups who are involved in a project including manufacturing, service, and external customer teams. Interface with customer includes phone, email, fax and face-to-face contact.
• Travel required up 75%.
• Performs all other duties and tasks as assigned by the Service Manager or senior management.

Qualifications

WORK EXPERIENCE – The skills you bring:

• 2-year technical degree or equivalent experience or certification
• 3+ years of experience in a customer service role for a company involved in engineered products. Experience using Microsoft software (Word, PowerPoint, Excel, Outlook).
• CRM experience and Adobe Illustrator are preferred.
• Strong mechanical aptitude, excellent problem solving and troubleshooting skills.
• Strong Interpersonal skills.
• Ability to read blueprints, wiring schematics.
• Knowledge of PLC technology is a plus.

Total Rewards

• Health & Wellness: Multiple Medical, Dental and Vision plans to meet your specific needs.
• Future Planning: Market Competitive 401k + Matching Contribution.
• Time Off: Include Vacation+ Sick time.
• Employee Assistance Program, Travel Reimbursement (for qualifying roles).
• Salary: The base pay range for this opportunity is $55,000 - $60,000 annually. The successful candidate's particular combination of knowledge, skills and experience will inform their specific compensation.

Person in Charge of Recruitment

• Jackie Todd, Human Resources, jackie.todd@novair-usa.com

Equal Opportunity Employment

NOVAIR USA Corporation is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 716-564-5165 (ext. 109)

NOTE – The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. The above statements are not meant to be all inclusive. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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