Job Description

Requisition Id 13766 

Overview:

The Integrated Services Group within the Integrated Operations Support Division (IOSD) at the Oak Ridge National Laboratory (ORNL) seeks a full-time Enterprise Asset Management (EAM) System Specialist to provide information system support to the Facilities and Operations (F&O) Directorate. The successful candidate will work as a member of the Information Systems team to provide system administration supporting the equipment, processes, and services provided by the F&O Directorate. This position will be a key liaison to Information Technology Services Directorate staff and fosters a strong partnership with F&O Directorate and ORNL data owners to maintain and improve system operation for functions. This is including but not limited to facility and asset management, utilities distribution, logistical services, instrument calibration, and emergency services. This position is responsible for user support, requirements analysis and development, testing, implementation, and management of facilities and work management systems and processes. This includes supporting end users, maintaining system data, performing data analysis and reporting, and ensuring compliance with data regulations and security protocols.

Major Duties/Responsibilities: 

• Functional system administrator for key facility information/work management systems that support asset management, equipment maintenance and repair, calibration and inspection activities, materials inventory, mobile data processes, and work planning and control for operations, maintenance, and services.

• Support maintenance of systems and equipment data and structures, related nameplate and operational information, and preventive maintenance schedules

• Provide end user support for configuration and administration of mobile device applications for work order processing, equipment updates, and parts management.

• Leverage technology to recommend, test, and implement integrated solutions that improve efficiency of Facilities and Operations Directorate processes.

• Assist with functional system administration and work with IT professionals to implement and test system improvements, changes, and software upgrades.

• Develop documentation and training materials on system functions and provides training to users, as needed.

• Benchmark industry, vendor, association, and other agencies concerning best practices. 

• Support software quality assurance, documentation, and associated records management.

• Provide excellent customer service to both research and support organizations including strong troubleshooting, analytical, communication, and problem-solving skills. Develop customer relationships, align operations to missions and assure customer satisfaction.

• Audit and assess validity and consistency of data and recommend process changes to maintain or improve data integrity.

• Build and maintain a work environment that promotes collaboration, trust, performance, feedback, recognition, mutual respect, and employee engagement.

• Ensure work activities are performed safely, securely, effectively, and in compliance with environmental, safety, health, and quality requirements, applicable laws, regulations, policies, and procedures.

• Deliver ORNL’s mission by aligning behaviors, priorities, and interactions with our core values of Impact, Integrity, Teamwork, Safety, and Service. Promote diversity, equity, inclusion, and accessibility by fostering a respectful workplace – in how we treat one another, work together, and measure success.

Basic Qualifications:

• BS degree in engineering, information systems, or relevant field.

• A minimum of 5 years of relevant experience or a combination of education and progressive relative experience.

Preferred Qualifications:

• Working knowledge/experience with enterprise asset management (EAM) or computerized maintenance management systems (CMMS), like HxGN EAM, SAP, or Maximo. 

• Working knowledge/experience with asset/maintenance management concepts and processes.

• Experience working with operations, maintenance, or production organizations.

• Business management skills, written and oral communication skills, analytical skills, negotiating skills, and project management skills.

• Background in software support or customer service with direct end-user contact.

• Experience or familiarity with Lean Six Sigma and continuous improvement processes.

• Experience using or administering enterprise-level, on-premises IT applications is desirable.

• Experience managing mobile device deployment including hardware and application administration.

Visa Sponsorship: Visa sponsorship is not available for this position.

Benefits at ORNL:

ORNL offers competitive pay and benefits programs to attract and retain talented people. The laboratory offers many employee benefits, including medical and retirement plans and flexible work hours, to help you and your family live happy and healthy. Employee amenities such as on-site fitness, banking, and cafeteria facilities are also provided for convenience.

Other benefits include the following: Prescription Drug Plan, Dental Plan, Vision Plan, 401(k) Retirement Plan, Contributory Pension Plan, Life Insurance, Disability Benefits, Generous Vacation and Holidays, Parental Leave, Legal Insurance with Identity Theft Protection, Employee Assistance Plan, Flexible Spending Accounts, Health Savings Accounts, Wellness Programs, Educational Assistance, Relocation Assistance, and Employee Discounts.

If you have difficulty using the online application system or need an accommodation to apply due to a disability, please email: ORNLRecruiting@ornl.gov or call 1.866.963.9545.

This position will remain open for a minimum of 5 days after which it will close when a qualified candidate is identified and/or hired.

We accept Word (.doc, .docx), Adobe (unsecured .pdf), Rich Text Format (.rtf), and HTML (.htm, .html) up to 5MB in size. Resumes from third party vendors will not be accepted; these resumes will be deleted and the candidates submitted will not be considered for employment.

If you have trouble applying for a position, please email ORNLRecruiting@ornl.gov.

ORNL is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. UT-Battelle is an E-Verify employer.

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