Job Description

In collaboration we areworking with a leading Online Casino Gaming Company who is seeking to onboard a Customer Service Advisor Finnishspeaking for their Malta office.

Location: TalPiet Malta

Employment type: Fulltime on site (5 days in and 3 days off and on the 9th week 5 days in and 2 off)

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Enable our players with quality solutions in a timely personal and professional manner that exceeds the customers expectations.
• Identify and support players in any difficulties they might encounter.
• Provide explanations to customers about products/site/policies/ promotions etc.
• Update customer account/details with necessary information when needed.
• Understand guide and support players in Responsible Gambling
• Collaborate with our Fraud and payments team in customer queries.
• Understand AML and report any suspicious activity.

REQUIREMENTS:

• Be a fluent or native Finnish speaker with a C1 level of English both spoken and written.
• Be flexible and willing to work on a shift basis.
• Have experience working with customers listening to their needs and providing the best solutions.
• Be an excellent listener have an empathic approach and take pride in giving an excellent service to our players.
• You have exceptional organization skills (including arriving on time meeting deadlines and finding accurate information in a timely manner).
• You are detail oriented with the ability to handle stressful situations while maintaining a positive attitude.
• Be an individual who is open to constructive feedback.
• Be a team player that can also work independently.
• If you are passionate about Customer Service have a genuine interest in iGaming and want to learn more this position could be for you. No iGaming experience No problem we will teach you everything!

BENEFITS:

• Private health insurance
• Free breakfast and lunch
• Wellness allowance
• Birthday leave
• Company and Team building events.
• Relocation package to Malta including flight and 2 weeks of accommodation.
• And much more!

Shift Rotas
Based on a 9 Week Rotation

Day Shifts :
We have 5 days in and 3 days off and on the 9th week we have 5 days in and 2 off.
1 week of early shifts (starting at 7.00 8.00 or 9.00). 1 week of mid shifts (starting between 10.00 and 13.00) and 1 week of late shifts (starting at 15.00).10 hours per shift including 1 hour break.
May also be requested sometimes to cover night shifts according to business needs.
Night Shifts:
Work hours per shift (which hours/how many): 11hrs (excl lunch break 1hr)
Shift rotations (days working/days off): 4 working shifts followed by 4 days off!

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