Job Description

:
We are seeking a Customer Experience Coordinator with a strong medical or pharmacy background to join our team. This role directly reports to the Customer Experience Manager and serves as a key support for the team during evenings and weekends. The position focuses on assisting the Customer Experience Associates during off-hours when the Customer Experience Manager is unavailable.

Why Join Us?

• Be part of a mission-driven company transforming healthcare.
• Gain valuable leadership experience while directly supporting and mentoring a dynamic team.
• Competitive pay and comprehensive benefits.

Schedule:

• Weekday evenings
• Weekends afternoon/evenings or flexible based on business needs .
• Provide seamless support during non-standard hours when the Customer Experience Manager (M-F 9 AM - 6 PM) is unavailable.

Responsibilities:

• Serve as the primary point of contact and support for Customer Experience Associates during evening and weekend shifts.
• Address escalated customer inquiries and issues across email, phone, chat, and proprietary messaging systems.
• Leverage pharmacy technician expertise to guide customers on medication use, safety, and best practices.
• Resolve patient concerns promptly, ensuring a seamless and personalized experience.
• Maintain up-to-date knowledge of TelyRx's offerings and industry trends.
• Support training and onboarding for new team members and ensure adherence to protocols.
• Report on customer feedback, team performance, and operational trends to the Customer Experience Manager.
• Uphold confidentiality and ensure compliance with company policies and standards.

Compensation & Benefits:

• Salary: $55,000 per year
• Benefits:
  • 401(k)
  • Health, Dental, and Vision Insurance
  • Paid Time Off
  • Flexible Schedules

Work Location:

• In-person at our Clearwater, FL TelyRx pharmacy

Join TelyRx:
If you're passionate about healthcare, thrive in leadership roles, and are eager to support a growing team during critical hours, we want to hear from you. Together, we can make healthcare more accessible and convenient for everyone.

Requirements:

Requirements:

• 2+ years of experience in customer-facing roles, preferably in healthcare or pharmacy settings.
• Relevant medical expertise is strongly preferred.
• Proven ability to lead and support a team, particularly during off-hours.
• Exceptional communication skills with a focus on professionalism and accuracy.
• Adept at problem-solving and navigating multiple systems efficiently.
• Customer-first mindset, with a passion for delivering exceptional patient care.
• Flexibility to work evenings, weekends, and holidays.

PIdf496897045c-30492-36316679

Job Tags

Holiday work, Full time, Flexible hours, Weekend work, Afternoon shift, Weekday work,

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