Job Description
About Us
We are the leading Customer Lifecycle Marketing platform for B2B companies, dedicated to helping businesses enhance their customer relationships. Our innovative platform empowers organizations to effectively track customer journeys, automate engagement, and develop loyalty and advocacy programs. With features like upsell/cross-sell campaigns and AI-driven insights, we enable our clients to achieve Customer-led Growth (CLG) while monitoring revenue influenced by customer initiatives. Our solutions support a diverse range of clients, including Fortune 500 companies and emerging tech firms across more than 20 industries.
The Opportunity
We are seeking an experienced leader ready to embrace the role of Chief Revenue Officer (CRO) for the first time. The ideal candidate will have a strong background in both Sales and Customer Success, with a focus on managing our go-to-market teams. As a hands-on manager, you will lead our Sales and Customer Success teams and operations, while actively supporting key enterprise accounts from a customer success perspective. You will also play a vital role in shaping sales processes and building strategic relationships with enterprise customers and partners.
This is a remote position; however, if you are located near Palo Alto, you will be expected to work from the office once or twice a week.
Key Responsibilities:
Lead and manage the Sales and Customer Success teams, driving efforts to meet and exceed revenue targets.
Act as a primary point of contact for enterprise customers, ensuring their needs are met and nurturing long-term relationships.
Develop and implement strategies and processes that foster sustainable growth and align Sales and Customer Success initiatives.
Collaborate closely with the CEO to ensure revenue goals are aligned with overall company strategy and objectives.
Provide hands-on mentorship to the Sales and Customer Marketing teams, promoting high performance and a collaborative culture.
Identify opportunities to enhance the customer experience and deliver additional value.
Utilize data-driven insights to monitor performance, optimize processes, and refine growth and customer retention strategies.
Define, own, and report on key performance indicators (KPIs) for our go-to-market efforts.
Requirements:
Proven experience in Sales and Customer Success roles, with a track record of managing enterprise customers directly.
Comfort in a startup environment, with a willingness to learn quickly, adapt, and take on multiple responsibilities.
Hands-on management experience, with the ability to lead, mentor, and grow teams in Sales and Customer Success.
Strong B2B SaaS experience, especially in settings with enterprise customers.
Excellent communication, relationship-building, and leadership skills, with the ability to engage effectively with internal teams and enterprise clients.
Data-oriented mindset focused on performance metrics to drive revenue and enhance customer satisfaction.
A creative, accountable approach to problem-solving, with a knack for simplifying complex processes.
Ability to start small and nimble, build scalable tools, adjust tactics, and a passion for leveraging AI in go-to-market strategies.
An experimental mindset, embracing failure as a learning opportunity, and a desire to move quickly.
An independent and self-sufficient initiator.
A genuine passion for your work, strategic thinking, and achieving goals—loving what you do!
Preferred Qualifications:
Experience in go-to-market technology or marketing technology (Martech).
Background in multinational startups.
A sense of humor!
Employment Type: Full-Time
Salary: $ 45,000.00 133,000.00 Per Year
Job Tags
Full time, Remote job,