Contact Center Operations Manager Job at AHIA, LLC, San Antonio, TX

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  • AHIA, LLC
  • San Antonio, TX

Job Description

Company Description

AHIA, LLC is a multi-line insurance agency located in the San Antonio, Texas Metropolitan Area. The company focuses on helping families analyze their insurance needs and finding affordable protection plans. AHIA works closely with top-rated insurance companies to provide tailored solutions for individuals and families. They also offer niche products to meet specific coverage needs.

Role Description

This is a full-time on-site role for a Contact Center Operations Manager at AHIA, LLC. The role involves overseeing contact center operations, managing customer satisfaction, and leading a team of agents to ensure operational excellence and quality service delivery in the San Antonio, Texas Metropolitan Area.

Qualifications
  • Contact Center Operations and Contact Center Management skills
  • Operations Management and People Management experience
  • Demonstrated ability to maintain high levels of customer satisfaction
  • Strong leadership and communication skills
  • Excellent problem-solving and decision-making abilities
  • Experience in the insurance industry is a plus
  • Bachelor's degree in Business Administration or related field

Job Tags

Full time,

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