As a Virtual Communications/Reservationist Assistant for Travel, you will play a vital role in coordinating travel reservations and managing client communications.
Your responsibilities include:Reservation Management: Handle travel reservations, including flights, accommodations, transportation, tours, and activities, ensuring accuracy and timeliness.
Client Communications: Communicate with clients via phone, email, and chat to assist with travel inquiries, bookings, modifications, and provide excellent customer service.
Travel Coordination: Work closely with travel vendors, partners, and team members to coordinate travel logistics, resolve issues, and ensure a seamless travel experience for clients.
Sales Support: Assist with sales efforts by promoting travel packages, upselling additional services, generating leads, and maximizing commission opportunities.
Documentation and Reporting: Maintain detailed records of client communications, reservations, payments, and other relevant information. Generate reports as needed.
Customer Relationship Management: Build and maintain strong relationships with clients, addressing their needs, preferences, and feedback to enhance the overall travel experience.
Requirements:
Benefits:
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