Job Description

Kinsley is seeking a Collections Specialist to add to their team! The Collections Specialist is responsible for actively working with customers to establish credit limits and minimize delinquent accounts while upholding and exhibiting the company's core values. This role requires strong communication skills, attention to detail, and a proactive approach to resolving outstanding balances.

The role requires working onsite three days per week with an option to work from home two days per week.

The Kinsley Group, a family-owned business, has been an industry leader in total energy solutions for 60 years. We specialize in on-site power generation, battery backup, and combined heat and power (CHP). Headquartered in East Granby, CT with locations throughout the Northeast, Kinsley is dedicated to exceeding our customers' expectations in an enjoyable and rewarding environment.

If you're looking to join a growing company that upholds strong family values, fosters a great culture, values your hard work, and provides opportunities for growth, look no further. Come join our Kinsley family!

Essential Functions and Responsibilities:

• Customer Outreach: Conduct daily calls to customers with overdue accounts to attempt debt collection.
• Payment Processing: Handle credit card payments and credits, ensuring accurate processing and reconciliation on a daily basis.
• Financial Transactions: Prepare and post daily deposits, maintaining meticulous records.
• Account Management: Assist in the setup and maintenance of customer account information, ensuring accuracy and up-to-date records.
• Customer Support: Respond to customer inquiries promptly, investigating, researching, and resolving any payment discrepancies.
• Overpayment Review: Regularly review overpayments and issue refund checks as necessary.
• Collaboration: Work closely with collection agencies on assigned accounts and related matters to ensure effective debt recovery.
• Team Support: Provide backup support to all other accounting personnel and the Receptionist as needed.
• Additional Duties: Perform additional tasks as required to support the finance team.

Education and Qualifications:

• High school diploma or equivalent required; Bachelor's Degree in Accounting preferred or a combination of education and work experience will be considered
• Working knowledge of Great Plains and CRM preferred but not required
• Aptitude to learn new systems a must
• Proficient with general computer skills, including but not limited to, Microsoft Office
• Extensive attention to detail required with proven track record of superior follow through and organizational skills
• Must possess integrity, a strong sense of urgency and drive for success
• Possess strong customer service focus with good verbal and written communication skills

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Compensation details: 23-28 Hourly Wage

PId7b4f2dd0567-30492-35211505

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