Job Description

KO Business Solutions is proud to be working with a growthoriented collections agency in Alpharetta GA looking to add new bilingual collections representatives to their team. This position will report directly to the Collections Supervisor with a focus on managing a queue of delinquent accounts and settling charge off accounts that have been purchased.

Location: Onsite in Alpharetta GA

Payrate: $20$21/hr Commission

Schedule: MondayThursday 8am5pm OR 9am6pm; Friday 9am1pm

JobType: FullTime Direct Hire

*Applicants must be fluent in both English and Spanish*

Responsibilities:

• Perform inbound and outbound collections calls for our clients
• Consult with customers to discuss their balance and payment options
• Process customer payments and negotiate payment plans
• Create trusting relationships with consumers
• Receive and respond to collectionrelated inquiries in a prompt and professional manner.
• Describe resolution options and benefits to borrowers negotiating the best possible arrangement for the consumer and our client(s)
• Perform skiptracing activities as needed to obtain location information for reaching consumers.
• Maintain an expert and uptodate knowledge of collection industry standards.
• Comply with all policies procedures and relevant federal/state laws and regulations for client(s) being worked.
• Ensure proper system notation is made for all activity on accounts.
• Always maintain a professional work demeanor and environment.

Skills & Abilities:

• Basic knowledge of the collections industry.
• Good interpersonal skills and pleasant demeanor
• Strong attention to detail
• Ability to learn new skills and generally computer savvy
• Ability to read/write the English language and use proper grammar
• Ability to negotiate and overcome objections in a friendly and positive way
• Competitive nature and ability to stay on task
• Basic mathematical knowledge of percentages and payment processes
• Excellent verbal & written communication
• Professionalism
• Excellent customer service
• Organization
• Excellent time management
  

Qualifications:

• High school diploma/GED required
• 2 years of Collections experience and/or 3 years of Call Center experience
  

Equal Opportunity Employer:

KO Business Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.

Job Type: Fulltime Direct Hire

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