Job Description

Who We Are :

FFB, a dynamic and acclaimed single-branch bank born in the heart of Fresno, CA in 2005, is on a mission to redefine the banking experience. Our commitment to delivering top-notch banking services has propelled us to the forefront of the industry, earning us accolades and recognition. At FFB, we recognize the uniqueness of each individual who walks through our doors, and our dedicated team strives to craft personalized banking solutions that cater to their distinct needs.

What sets FFB apart is not just our Fresno roots but the diverse talents that make up our team, hailing from every corner of the country. We firmly believe that our people are our greatest strength, and we're constantly on the lookout for ambitious and passionate individuals who align with FFB's vision, regardless of their location.

If you're ready to be part of a winning team and contribute to our ongoing success story, we invite you to apply and join the FFB family!

Recent Achievements Speak Louder Than Words:

• 2024 - American Banker - #1 Top Performing Publicly Traded Bank with under $2b in assets
• 2023 - American Banker - "Top 5" Community Bank in the Country #4
• 2023 - OTCQX - Best 50 Companies #3
• 2023 - 5-star Rating Bauer Financial

What You Should Expect While Working at FFB:

• Company ownership through our Employee Stock Ownership Program (ESOP)
• A friendly, close-Knit work culture that encourages growth
• Opportunities to Participate in Community Networking Events
• Benefits Package

o Medical/Dental/Vision

o Life Insurance

o Paid Vacation

o 401(k) Retirement Plan

o Training & Development

o Tuition Reimbursement

o Employee Assistance Program

o Internal Job Posting & Referral Program

Ideal Candidate:

FFB prides itself on its core values of Teamwork, Relationship, Authenticity, and Commitment (TRAC). We expect that our team members will reflect these values in the workplace in various ways:

• Teamwork – We collaborate, hold each other accountable, and win together.
• Relationship – We are trustworthy, transparent, and respectful.
• Authentic – We are humble, vulnerable, and we speak up.
• Commitment – We are owners...Be hungry, responsive, and have a sense of urgency.

About the Position :

The Central Operations Specialist I is responsible for performing routine operational duties of the Bank. This position services the day-to-day needs of customers and staff through effective system management and exceptional customer service.

Essential Duties:

• Completes routine Bank operational functions correctly and on time. Routine duties include:

o Exception Item Processing (DDA, SAV, CD and FMS Includes NSF processing and Non-Posted Items).

o Returned Items received from Federal Reserve Bank.

o ACH Returns, Notification of Changes and Death Notification Entries.

o Incoming and outgoing Adjustments.

o Incoming and Outgoing Wires.

o Smart Safe/Branch Cash Balancing-Daily.

o SmartSafe/HardCar daily deposits.

o Reconciliation of Wires and SmartSafe

o Card Disputes

o Levy's, Garnishments, Order to Withhold notices.

o Subpoena or Summons requests.

o Customer Research.

o Large Item Processing.

o Stop Payments, Holds and corresponding reporting.

o Enter and Maintain Rate Changes.

• Responds to customer and staff inquiries or refers inquiries to the appropriate department or person, exhibits the necessary follow-through with customers and/or staff involved.
• Arrives consistently to work and on time; arrives at meetings and appointments on time. Punctuality is especially important for the operations department.
• Provides effective customer service and assists in resolving problems within given authority.
• Records, files, scan documents, updates information, and sorts mail and/or reports as required.
• Maintains knowledge of Federal Reserve Bank posting and entry requirements.
• Gathers data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
• Generates routine letters reports, forms, procedures, and correspondence.
• Maintains files, copies, and faxes documents, and orders and distributes supplies.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations, and adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
• Follows policies and procedures; complete administrative tasks correctly and on time, including mandatory Bank Compliance Training; supports the Bank's goals and values; benefits the bank through outside activities.
• Treats people with respect; keeps commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.

• Bachelor's degree from an accredited college or university, or equivalent level of experience and industry education.
• Minimum 2 years of banking experience and/or education/training. Work-related experience should consist of a financial institution clerical and/or branch support background. Retail banking or commercial lending experience preferred. Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be business or financial industry related.
• Basic experience, knowledge and training in bank operation activities, terminology and products and services.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Basic skills in computer terminal and personal computer operation; host computer system; word processing and spreadsheet software.
• Ability to balance bank accounts and general ledger accounts.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with routine problems involving multiple facets and variables in standardized situations.
• Exceptional organizational and time management skills; teamwork and
• Ability to work with general supervision while performing duties.
• Current driver's license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

Compensation details: 25-30 Hourly Wage

PId31cf1eee768-30492-36439241

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