Job Description

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Curious ? Come Collaborate with Us and Deliver Excellence !

Full-Time, In-Office 7820 Innovation Blvd Indianapolis, IN 46278, Suite 200 - Training starts Monday, September 23rd

Why Insite you ask? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more) eligibility within one month of start date, and paid company holidays. Also, while delivering Excellence to our employees and clients, we also like to have fun! Snacks, community volunteering, potlucks, theme days, games, clubs, and not to forget Hawaiian Fridays!

Insite helps people win by improving, optimizing, and innovating the human processes and systems required to deliver enriching experiences

As the Program Trainer for the Delta Faucet Company Program, you will be an expert in facilitating and delivering high-quality and consistent training sessions using various training delivery methods and tools. This role will assist with the design of training content, obtain certifications for all levels of training, track employees’ progress during training and raise any concerns to management. The Program Trainer will be a leader within the organization beyond the training classroom. As a leader, you will provide ongoing feedback and support to agents, senior leadership, and clients to maximize performance and ensure Delta’s Faucet’s best in class standards are instilled in our employees.

How you can take Ownership of this role:

• Facilitate all new hires and ongoing training sessions for employees of the Engagement Center
  
• Provide training updates and summaries as required
  
• Obtain certifications from the client for all levels of training
  
• Review training evaluations of content
  
• Collaborate with management to enhance the delivery of content and improve effectiveness
  
• Focused on continued client success and providing high-value interactions and support
  
• Manage new graduates and mentor new hires, resulting in skill development during the nesting phase of training
  
• Consistently identifies gaps and provides actionable expert recommendations for success

What you will bring to the table:

• At least 3 years of experience in a Contact Center or Training & Development role
  
• The ability to communicate clearly and effectively, both written and verbally
  
• The flexibility to work both as a team member and independently with minimal supervision
  
• The ability to work Monday - Friday 8 am – 6 pm EST, and Saturday 9 am – 6 pm EST shift

What you may bring to the table:

• Ability to speak Spanish
  
• Prior experience on the Delta Faucet program

Learn more about our amazing partner, Delta Faucet Company, at About Delta Faucet Company

*J.D. Power 2024 Certified Customer Service ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit What is a J.D. Power Award? .

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