Job Description

At NorthBay Health the Call Center Patient Services Representative performs general office duties including appointment scheduling, determining and verifying insurance eligibility, and processing of detailed messages to physicians. The Patient Services Representative functions as part of a clerical, clinical, and customer service team in support of primary care practices.

1. Education: High School Graduate or equivalent preferred. Some college business or computer course work essential. 
2. Licensure/Certification: AHA BLS certification required within 60 days of hire. Course work in medical terminology preferred.
3. Experience : 1-2 years working in a healthcare environment required. 6 months of direct NorthBay Call Center training/experience can be substituted for healthcare experience. 1-2 years direct experience working in a call center environment preferred. Strong experience in insurance verification preferred. Strong communication skills and dynamic customer service experience preferred.
4. Skills: Strong organizational and written and spoken communication skills essential. Demonstrated mastery of practice management systems is required with CPT, ICD9 coding experience beneficial. Experience in the following areas preferred: appointment scheduling, registration process, insurance verification, primary care preventive care. Demonstrated ability to work independently on a variety of complex tasks, managing competing deadlines. Bilingual capability preferred. 
5. Interpersonal Skills/Customer Service: The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence. 

Compensation:

• Hourly Salary Range MIN $25.88 - $28.50 (Offered hourly rate based on years of experience as a CLS)

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