Job Description

Summary

In this role a qualified candidate will serve as a member of the commercial and retail team to help in the growth of the bank within the market. Expand existing client relationships and develop new relationships by determining the customers’ needs, offer Solutions to meet those needs and problem solve on an on-going basis with an emphasis on commercial banking. Perform multiple duties associated with the operation of a financial banking center which may include lending, retail and commercial business development and tasks to support both.

ESSENTIAL FUNCTIONS

•   Charged with helping to grow commercial and retail business to achieve annual growth goals, to include identifying leads for commercial and consumer loan origination
• Initiates and participates in joint and individual sales calls to prospects and customers
• Performs analysis of prospective small business clients’ financial needs and best options, working with clients to determine optimal banking solutions
• Assists clients with loans, cash management, business bank accounts, treasury management, business credit cards, payment processing solutions, and other products and services
• Oversees maintenance of client accounts with end goal of clients’ financial success with the bank
• Maintains optimal customer relationships for new business acquisition
• Attends business and community events to establish and strengthen business relationships and community involvement
• Travels as needed to meet with clients
• Perform other duties as assigned

RETAIL FUNCTIONS

•   Functions as a new account representative by opening and processing deposit accounts, and provides account servicing and maintenance for new and existing accounts
• Assist with customer service-related issues and problem solving in a timely manner.
• Ensures delivery of exemplary client service through communications and resolution of inquiries in the best interests of the client and the bank
• Cross-sells products services and makes referrals to other lines of business as appropriate

MINIMUM EDUCATION, EXPERIENCE AND SKILLS

• Bachelor’s degree in business, finance, economics or related field, or equivalent banking and sales experience Demonstrated ability to perform task independently
• Demonstrated leadership skills
• Familiarity with local economy and business environment
• Working knowledge of Microsoft Office
• Valid driver’s license

EQUIPMENT USED

• Computer
• Telephone
• Scanner, copier and fax machine
• Ten-key calculator
• Car

ADDITIONAL RESPONSIBILITIES

Completes special projects and other duties as assigned

PHYSICAL DEMANDS

These physical demands are representative of the physical requirements necessary for a staff member to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

While performing the functions of this position, the staff member is required to talk and hear. The staff member is often required to sit and use their hands and fingers to handle, feel, or operate office equipment; and, reach with hands and arms. The staff member is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, or crouch. 

The staff member may occasionally have to lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

While performing the responsibilities of the position, the following work environment characteristics are representative of the environment a staff member encounters while performing the essential functions of the position. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions.

Work may be performed in the community, and in potential and recruited customers’ offices and the Bank’s office environment. The noise level in the office environment is usually moderate. The staff member is occasionally exposed to outside weather conditions.

Bank of the James is an Equal Opportunity Employer.

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