Bank Customer Service Assistant I Float / Req #1078 Job at Partners Bank, Sanford, ME

MVRNOFFvWmt0Nm93UkJSaHAwcEM5bS8rVUE9PQ==
  • Partners Bank
  • Sanford, ME

Job Description

Customer Service Assistant I (CSA) Float

Department: Branch Administration

Reports to: Branch Manager/Assistant Branch Manager

Supervises: None

Status: Full-Time / Non-exempt / Onsite only

Level: Level 5

Must already be authorized to work in the United States. Relocation is not provided.

Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate.

Summary for the Customer Service Assistant I (CSA) Float:

The incumbent performs a variety of teller and customer service duties as needed. Is highly proficient in the processing of teller transactions, and able to complete basic customer service related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Working within established guidelines, policies and procedures, the individual will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank’s various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers’ needs.

Job Requirements for the Customer Service Assistant I (CSA) Float:

  • Minimum of one year of teller or customer service banking experience in a branch or call center environment.
  • Strong sales, service, interpersonal and communication skills.
  • Interacts well with others and enjoys working with a variety of people in a team environment.
  • Strong organizational, technical and computer skills.
  • Adapts well to change and is able to effectively multi task.
  • Strong knowledge of teller and customer service processes, policies, guidelines and procedures.
  • Satisfactory product knowledge of banking products and service with ability for further development.

Specific Job Functions for the Customer Service Assistant I (CSA) Float:

  • Highly proficient in the processing of various teller transactions and routine customer service related tasks and functions.
  • Able to identify cross sell opportunities and respond to various customers’ inquiries to recommend appropriate products or solutions to meet their needs.
  • Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc.
  • Maintain and balance a cash drawer accurately and efficiently.
  • Provide a high level of service to customers, coworkers and team members.
  • Understand and follow various policies, guidelines and procedures including security, compliance and operations.
  • Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge.
  • May float to another local branch to cover staffing if needed.
  • Performs additional duties as required.

This Job Description for the Customer Service Assistant I (CSA) Float describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract.

Our generous benefits are listed on our website: Partners.Bank/about/careers

PI670613c24337-30492-35912356

Job Tags

Full time, Contract work, Local area, Relocation, Flexible hours,

Similar Jobs

FastWyre Broadband

Customer Service Representative Job at FastWyre Broadband

 ...Position Purpose/Summary The Customer Service Representative is committed to providing the highest quality of service to the communities...  ...adapt and learn as programs and processes change. # Ability to work as a team member and exert initiative to work independently to... 

ColumbiaCare Services, Inc.

Outpatient Clinical Intake Specialist Job at ColumbiaCare Services, Inc.

 ...About the Position We have an exciting opening for an Outpatient Clinical Intake Specialist position to be on-site at our Central...  ...within the Outpatient Program, specializing in psychiatric, nursing, and medication services. Psychiatric services are provided both... 

United Methodist Communications

Part-time Music Director/Pianist Job at United Methodist Communications

 ...Part TimeThe position requires a proficient pianist who has experience leading congregational singing, prepares and plays service music (preludes, offering, postludes, etc.) and who recruits additional musicians for ensemble playing for special services; who... 

TLC Nursing

Travel Registered Nurse PACU Job Job at TLC Nursing

Embark on a fulfilling career as a Registered Nurse in the PACU specialty, based in the charming location of Danbury, Connecticut. This exciting...  ...around the clock to provide you with 24/7 support while you travel. Your well-being is our priority, and we are committed to... 

IGT

Sr. SAP Basis & Security Administrator Job at IGT

Overview We are seeking an experienced and highly motivated Senior SAP Basis Administrator to join our team. The successful candidate will be responsible for managing the SAP systems and ensuring the stable and reliable operation of our SAP landscape. Responsibilities...