Job Description

About CommandBar

CommandBar is a platform for helping software companies make their software easier to use (aka a “user assistance platform”).

How many times have you been frustrated by software?

Maybe you didn’t know how to make the software do what you wanted, so you had to wade through pages and pages of support documentation to figure it out. Or suffer through a sassy chatbot. Or worst of all, maybe you were bombarded by a bunch of unhelpful pop-ups prompting you to TAKE A TOUR and CHECK OUT WHATS NEW.

These unhelpful experiences (the help center, the chatbot, the popups) are trying to solve a real problem — we use so many tools today that it’s hard to master every one. But sadly these techniques for helping users are ineffective and annoying.

CommandBar makes any software product simpler, faster, and personalized.

We do this by embedding experiences in our customers’ products that actually guide and assist users. Some of these work by capturing the users’ input directly and responding with personalized results (like a custom walkthrough or a clip from a training video). Others work by proactively nudging users (but only when we think they’re likely to find it helpful).

Today, CommandBar serves over 15M end users from forward-thinking SaaS companies like Gusto , Hashicorp , Netlify , Freshworks , and AngelList .

Despite that big number, we're a small team of 25 today that's just beginning to grow, which means tons of opportunities to do trajectory-altering work (for the company’s trajectory and your own). If you're inspired to upgrade how humans use software, come join!

Why CommandBar?

You’re probably really talented. Why should you take your talents to CommandBar? Here are reasons we think working with us is uniquely high impact — on the world and your career.

• Our ratio of impact on the world is high (and we intend to keep it that way).

• There is a lot of room to grow and lead teams (if you’re into that) as we scale. A lot of the roles that we are hiring for are the first in the function so you’ll need to bring 0 to 1 energy.

• We're at the forefront of new technologies, including new developments in AI (which we use heavily to power our product).

• The team we’ve assembled so far is world-class — talented, curious, kind, and obsessed with building delightful, fast, simple software.

The main reasons for joining CommandBar are belief in our product and the opportunities for growth described above. That said, our benefits are pretty sweet 🙂  Overall, we believe in benefits that respect individual choice and reflect the fact that optimizing your life outside of work leads to better performance at work.

The OTE range for this role is $200,000 to $240,000 (base + commission).

Our benefits include:

• Flexible PTO with a 3 week minimum

• Fully covered medical, dental, and vision insurance for you, and 50% for your dependents

• 12 weeks parental leave for all parents

• 401k with matching

• A learning and development budget

• A generous 'Make Your Life Easier' stipend

• A home office budget

• 2x/year all together including 1 onsite at our office in San Francisco and 1 offsite at a fun 🌴 location!

Account Executive @ CommandBar

CommandBar is looking for early sales hires who are passionate, high-energy, and driven to bring CommandBar to more companies and more end users. You’ll help software companies of all shapes and sizes improve their UX with CommandBar, and, as one of our earliest hires, help define our sales playbook, influence how our product evolves, and shape our team culture.

What you’ll do:

• Sell CommandBar, end-to-end. This means identifying the right decision makers (whoever experiences the pain of UX challenges – Heads of Products to CX Leaders), working with them to understand how CommandBar can help, and getting them up and running.

• To do that, you’ll become an expert in UX, and educate companies on how they give their users the best possible experience and in doing so drive their core metrics. 

• Managing and growing a sales pipeline. You’ll handle a mix of inbound (we’re lucky to have great word-of-mouth inbound) and outbound via your own prospecting. To do the latter, you’ll need a well-tuned radar for CommandBar’s ICP.

• Maintain up-to-date knowledge of our rapidly evolving product, and shape product strategy by sharing what features are resonating and what unsolved problems customers bring up.

What will help you succeed:

• 2-4 years of experience in a closing role. 

• Have a proven track record of hitting or exceeding quota.

• Self-selecting into a startup and the chaos and opportunity that come along with that.

• Excitement about new technologies and user experience. You notice when software is fun to use and get annoyed by poorly thought out designs.

• Empathy and eagerness to understand our customers' needs and be an exceptional consultative seller.

• Be an exceptional written and spoken communicator.

• Desire to get technical and learn more about CommandBar’s product.

• Ability to build great relationships with technical prospects.

• Outstanding time management skills. We’re busy so efficiency and meeting deadlines are critical.

Bonus points for:

• Previous relevant technical sales experience

• Experience selling into Product, CX, and Product Marketing personas

• Knowledge or experience with MEDDICC

• Startup experience

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